FAQ - Frequently Asked Questions

How long will my order take to arrive?

We strive to ship all orders placed within 1 business day. Once the order has been fulfilled, the average delivery times are between 1 - 3 business days (DK) and 5 - 8 business days (Rest of the world) the estimated delivery time will vary depending on the chosen carrier. 

 

Is the Midsole Pen only usable for BOOST midsoles?

No - the Midsole paint marker is particularly good on BOOST midsoles, but it can be applied on any rubber midsole. The Midsole Pen is formulated specially to restore and treat yellowing midsoles, and it is likewise great for tidying up marks and blemishes!


What payment methods do you accept?

We accept payments through Paypal, VISA, MasterCard, American Express, Discover, and wire transfer. Please note, that the available methods of payment may vary depending on your location.


I wish to cancel my order, how do I proceed?

Do not worry - you have 14 calendar days to return an item from the date you received it. To be eligible for a refund, the item must be in the same condition that you received it. The item must also include original packaging and a receipt/proof of purchase. Returned items will be inspected when we get them back, and we will notify you regarding your refund as soon as possible.

If you wish to return an item(s), send us a message by email or live chat, and we will find a solution.  

Please note that all orders will be picked and packed within 30 minutes. Therefore, the shipping and handling fees will not be refunded if you decide to cancel your order later than 30 minutes from the time of placing the order.

How much is shipping?

It depends on your location and method of shipping. Here are some examples of estimated shipping costs based on weight:

Denmark:

DAO - levering til udleveringsted. 1-3 dage: 25 kr. - (Denmark only!)

Dag til dag levering - Posthus: 40 kr.  - (Denmark only!)

Dag til dag levering - Hjemmelevering: 55 kr.  - (Denmark only!)

Dag til dag levering - køb over 2000 kr: GRATIS!  - (Denmark only!)

Rest of the world:

Worldwide Shipping - Home delivery - (5-6 business days)

Free Worldwide Shipping - (5-6 business days)
  

  

Is it possible to collect an order on your company address?

No - unfortunately, it is not possible to collect your order at our company address.  


Did we answer all of your questions?

Feel free to give us a call or send us an e-mail. See more on our contact page →